How to Access a shared Mailbox Outlook Online

A shared mailbox is accessible by anyone that has been given access to it. This allows for multiple people to work out of a unified inbox rather than forwarding emails to everyone.

Outlook Browser

1. Go to https://outlook.office.com/mail/
2. Click the 3 dots next to your email address
   

   

   
   
3. Click Add shared folder or mailbox
4. In the popup, start typing in the email address of the shared mailbox.
   

   

   
   
5. In the dropdown, select the mailbox and click Continue.
6. You can now access your shared mailbox from your list of inboxes and folders within Outlook.

Outlook Desktop

The Outlook desktop app has similar steps as the above.

Outlook Mobile

1. Click your icon in the top-left.
2. Click the + button below your user icon.
3. Tap Add a shared mailbox
4. Type in the email address.
5. Click Continue.
6. It will now show up as a mailbox below your main user icon.